2019 Supervisors Seminar

Presenter Biographies

Anne Camaro

Cambridge, MA Emergency Communications

Anne Camaro has been working in the 911 field since 2007. She has served as a police dispatcher, CTO, union steward, supervisor, and currently is the Assistant Director for Cambridge 911. Anne is a passionate trainer, who has dedicated her career to helping others learn the 9-1-1 profession. She also holds a Master’s Degree in Public Administration from Arkansas State University, and a Post Graduate Certificate in Local Government Leadership and Management from Suffolk University.

Elizabeth Belmonte

Cambridge, MA Emergency Communications

Elizabeth Belmonte has worked for Cambridge Emergency Communications for over 14 years. Elizabeth has worked as a Certified Trainer for 10 years and has served as the Union steward for 2 years. In 2014 she was recognized by the APCO Atlantic Chapter as “Trainer of the Year”. In 2017 she was promoted to Training Supervisor of the Cambridge Emergency Communications Department. She holds a Bachelor’s Degree in Human Resource Management from Columbia Southern University and is certified as a Mediator. She is also a graduate of the Fitch & Associates CCM class of 2017.

Terry Burnworth

Pyramid Consulting

Terry is an architect and owner of Pyramid Consulting. Terry has been involved in hundreds of control center-PSAP consolidations and procurements. He has presented at APCO international, APCO Canada, various State APCO’s, and IWCE on public safety communication (PSC) procurement methodologies. Before starting his own AE + Consulting firm, Terry was an instructor and professor at two universities. Terry has a BS in psychology, BArch, and MS. In his limited spare time, Terry owns a farm that has become a zoo with over sixty assorted and unique animals.

Charles Goodwin

United Communication Solutions

Charles Goodwin is the Communications and Training Supervisor at the Natick Police Department in Massachusetts. Charles also serves as President of United Communication Solutions, a communication training firm; the Vice President of the Massachusetts Communications Supervisors Association (MCSA), a not-for-profit organization representing telecommunicators; the training coordinator for the Southborough Police Department Communications Division; and the GIS coordinator for the Town of Southborough Emergency Management Agency. Charles holds an MBA and is a Candidate for a Doctor of Philosophy degree specializing in General Psychology.

Corey Swift, ENP

Wilmington, MA Public Safety

Current Chapter President of MA NENA that has been working in a combined dispatch PSAP for 8 years, promoted to supervisor a little over 2 years ago. Lifelong resident of NH, living in Hampstead with my wife and son. I am a firm believer in 911 and dispatch professional development and education solving problems before they begin.

Stephen James Johnson

Stratford, CT Public Safety Communications

Stephen James Johnson is a public safety professional with over a decade of experience, including work in public safety communications, emergency services chaplaincy, emergency medical services, community corrections, and private security. Stephen currently serves as the Public Safety Dispatch Supervisor for the Town of Stratford, Connecticut, where he is responsible for training, quality assurance and improvement, finance and purchasing, and shift supervision. He is also an Emergency Medical Services Instructor and Emergency Medical Technician with Echo Hose Ambulance Corps. in Shelton, Connecticut, where he serves at the rank of Lieutenant. Stephen is an ordained pastor, is the Pastor of Public Safety Chaplaincy at Black Rock Church in Fairfield, Connecticut, and serves several police, fire, and EMS agencies as chaplain. He is thoroughly trained in critical incident stress management, peer support, and crisis intervention, consults churches and agencies in the development of chaplaincy programs, and is a sought after speaker. Stephen earned his Bachelor of Arts in Psychology and his Bachelor of Science in Criminal Justice from the University of New Haven and his Master of Arts in Theological Studies from Liberty University School of Divinity. He resides with his wife and step-daughter in Fairfield, Connecticut.

Neil Horden

Federal Engineering, Inc.

Neil Horden has over 35 years of experience in wireless communications, spanning many technologies and markets from deployment of traditional Land Mobile Radio to product management and technology strategy in the cellular market. He has been a key member of the technical staff at Federal Engineering for the past 15 years. As Chief Consultant for Federal Engineering, Mr. Horden has led efforts in the design and analysis of systems from statewide LMR and LTE networks, to local and regional deployments of voice, mobile data, broadband data, and microwave systems for the public safety, utility and transportation markets. His previous experience includes work in technology strategy development and product management with Motorola’s Cellular Subscriber division. He also has past experience in communications systems engineering for Motorola and for a county government. Mr. Horden is well-known in the industry having conducted numerous seminars at industry conferences in the United States and Canada. He is a member of the APCO Commercial Advisory Council, a Board Member of the NG9-1-1 Institute, and a board member of the Project 25 Technology Interest Group. He holds a Bachelor of Electrical Engineering from the University of Delaware, and a Master of Business Administration from the University of California. He was previously an EMT and Cardiac Rescue Technician in the State of Delaware.

Lee Ann Delp

Essex, MA Regional Emergency Communications

Lee Ann Delp began her public safety career in West Newbury, Massachusetts in 1998 where she still works part-time as their Emergency Management Director, and works an occasional dispatch shift. Discovering a passion for teaching and the 911 profession, she has enjoyed teaching both live and online classes as an APCO Adjunct Instructor since 2011. Lee Ann works full time at a Regional Emergency Communications Center in Essex County. She has served on numerous boards and committees including the APCO Atlantic Chapter, the Massachusetts Communications Supervisors Association, and has represented small PSAPs and Regional PSAPs for the State 911 Department workgroups on EMD, Wireless Direct, and NG911.

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